cs-escalation-brief
cs-escalation-brief is an Account health & churn prevention skill for AI agents, published by mohitagw15856 in the pm-claude-skills repository on GitHub. Skillspace rates cs-escalation-brief D (69/100) and it passed the safety scan; a judge model has also reviewed it.
Write a structured escalation brief for an at-risk customer account. Use when an account has escalated, when a customer is threatening churn, when a P1 customer issue needs executive attention, or when preparing an internal save play. Produces a crisp escalation brief with account context, timeline, root cause, business impact, and a clear resolution plan.
- Grade
- D
- Quality
- 69 / 100
- Safety
- Passed
- GitHub stars
- 1,187
Placed #3 of 6 in the judged category final for Account health & churn prevention.
This rating describes the version of the repository we crawled; it may have changed since, so go by its current files.
Our review
- Architecture
- 90 / 100
- Maturity
- Structured: ships references or scripts
- Security scan
- No issues found
- License
- MIT
- Adoption
- Adopted by 0 other repositories, in 1 collections
- Scope
- Portable: works in any project. Generic customer escalation brief template for any CS team
Judge review
Placed #3 of 6 in the judged category final for Account health & churn prevention.
- Trigger
90 90 - Instructions
90 90 - Specificity
88 88 - Safety
85 85 - Disclosure
65 65 - Maintenance
78 78
An exhaustive, well-organized escalation-brief template with SLA-tiered response levels and an explicit 'what we are NOT offering' field to prevent misaligned expectations, though it stays one long template with no reference splitting.
Not checked yet
- No blind task eval yet
- Sibling files (scripts, references) not fetched; security scan covers SKILL.md only
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