posthog-support-tickets-churn

posthog-support-tickets-churn is a Product analytics & metrics skill for AI agents, published by PostHog in the posthog.com repository on GitHub. Skillspace rates posthog-support-tickets-churn D (59/100) and it passed the safety scan; the rating is based on static analysis only.

Test whether support tickets predict churn with a three-way join of PostHog engagement, Zendesk/Intercom tickets and topics, and Stripe churn, ranking the support issues that precede the most lost revenue, saved as a reusable PostHog insight. Use this whenever someone asks whether support contact or tickets predict churn, which ticket topics lead to cancellations, which support issues cost the most revenue, or how tickets correlate with retention. Triggers on phrasings like 'do tickets predict churn', 'which support issues cause churn', 'tickets vs retention', 'support topics that lose revenue', or 'does contacting support mean they will leave'. Boundary: this requires support-tool data (Zendesk/Intercom). For churn warning signs from PRODUCT USAGE alone with no tickets, use posthog-pre-cancellation-behavior. It sets up the Zendesk/Intercom and Stripe sources if needed and builds the insight end-to-end.

Grade
D
Quality
59 / 100
Safety
Passed
GitHub stars
1,138

Unproven: rated by static analysis only, not yet compared head-to-head.

Our two independent classifiers differ on this skill's category, so treat the placement as provisional.

This rating describes the version of the repository we crawled; it may have changed since, so go by its current files.

View source on GitHubPostHog/posthog.com

Our review

Architecture
84 / 100
Maturity
Basic: a single SKILL.md
Security scan
No issues found
License
Not declared. Check the repository before reusing it.

Not checked yet

  • Category is a classifier prediction; no model has read this skill yet
  • Not judged on the rubric yet (not a contender in its category)
  • No blind task eval yet
  • Scope (portable / vendor / repo-internal) not assessed; only the top of each category is read for scope
  • Sibling files (scripts, references) not fetched; security scan covers SKILL.md only

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