risk-assessment
risk-assessment is an Account health & churn prevention skill for AI agents, published by t0ddc3by in the claude-for-customer-success repository on GitHub. Skillspace rates risk-assessment C (70/100) and it passed the safety scan; the rating is based on static analysis only.
Structured churn risk assessment for a single renewal account. Aggregates signals across product usage, engagement, support history, sentiment, and relationship health into a risk tier (Low / Medium / High / Critical) with an escalation routing recommendation and TARO play suggestion. Use at the 90/60/30-day outreach windows, when a churn signal is detected, or when an account needs triage before a pipeline review. Pulls live data from CRM and CS Platform when connectors are available.
- Grade
- C
- Quality
- 70 / 100
- Safety
- Passed
- GitHub stars
- 57
Unproven: rated by static analysis only, not yet compared head-to-head.
This rating describes the version of the repository we crawled; it may have changed since, so go by its current files.
Our review
- Architecture
- 81 / 100
- Maturity
- Structured: ships references or scripts
- Security scan
- No issues found
- License
- Not declared. Check the repository before reusing it.
- Adoption
- Adopted by 0 other repositories, in 0 collections
- Scope
- Portable: works in any project. Generic renewal churn-risk framework any CS team could adopt
Not checked yet
- Not judged on the rubric yet (not a contender in its category)
- No blind task eval yet
- Sibling files (scripts, references) not fetched; security scan covers SKILL.md only
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