support-cases
support-cases is an Observability & incident response skill for AI agents, published by aws-samples in the sample-devops-agent-tools repository on GitHub. Skillspace rates support-cases D (67/100) and it passed the safety scan; the rating is based on static analysis only.
ALWAYS use this skill in the beginning of any incident investigation, root cause analysis, or operational troubleshooting. This skill retrieves and analyzes AWS Support cases (open and resolved) to find historical incidents with similar symptoms, error patterns, or affected services. Activate this skill when investigating an issue and you observe service degradation, elevated error rates, latency spikes, connection failures, throttling, capacity issues, deployment-related failures, alarms, or any operational event or issue. This skill searches past support cases by service, time window, severity, and error keywords to surface prior root causes, proven remediations, and recurring patterns that inform the current investigation.
- Grade
- D
- Quality
- 67 / 100
- Safety
- Passed
- GitHub stars
- 20
Unproven: rated by static analysis only, not yet compared head-to-head.
This rating describes the version of the repository we crawled; it may have changed since, so go by its current files.
Our review
- Architecture
- 94 / 100
- Maturity
- Structured: ships references or scripts
- Security scan
- Low-risk patterns
- License
- Apache-2.0
- Adoption
- Adopted by 0 other repositories, in 0 collections
What the scanner flagged
- mentions secrets in text
Not checked yet
- Not judged on the rubric yet (not a contender in its category)
- No blind task eval yet
- Scope (portable / vendor / repo-internal) not assessed; only the top of each category is read for scope
- Sibling files (scripts, references) not fetched; security scan covers SKILL.md only
Skillspace indexes and rates this skill; it does not host or endorse it. Run third-party skills at your own risk.