ticket-routing
ticket-routing is a Ticket handling & responses skill for AI agents, published by zgiai in the zgi repository on GitHub. Skillspace rates ticket-routing C (74/100) and it passed the safety scan; the rating is based on static analysis only.
Classify customer service tickets, employee issues, tenant property-service requests, and enterprise support questions by issue type, urgency, responsible department, handling team, workspace, and owner role; generate structured routing results, internal handling suggestions, and initial customer replies. Use when the user asks for 客服工单分流, 工单分类, 工单派发建议, 客户问题识别, 问题类型, 紧急程度, 处理部门, 处理团队, 工作空间分配, 物业客服, 报修, 投诉, 咨询, 财务, 法务, 招商, 物业, IT, 行政, 客服, ticket routing, ticket triage, issue classification, urgency, department routing, workspace routing, or customer reply.
- Grade
- C
- Quality
- 74 / 100
- Safety
- Passed
- GitHub stars
- 314
Unproven: rated by static analysis only, not yet compared head-to-head.
Our two independent classifiers differ on this skill's category, so treat the placement as provisional.
This rating describes the version of the repository we crawled; it may have changed since, so go by its current files.
Our review
- Architecture
- 100 / 100
- Maturity
- Structured: ships references or scripts
- Security scan
- No issues found
- License
- Not declared. Check the repository before reusing it.
- Adoption
- Adopted by 0 other repositories, in 0 collections
- Scope
- Portable: works in any project. Generic support-ticket classification, no vendor or internal ties
Not checked yet
- Not judged on the rubric yet (not a contender in its category)
- No blind task eval yet
- Sibling files (scripts, references) not fetched; security scan covers SKILL.md only
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