customer-email-assist

customer-email-assist is a Ticket handling & responses skill for AI agents, published by Prompthon-IO in the agent-systems-handbook repository on GitHub. Skillspace rates customer-email-assist D (61/100) and it passed the safety scan; the rating is based on static analysis only.

用 connector-first、最少 token 的方式审阅 Gmail 客户支持线程。适用于 Codex 需要通过 Codex Gmail connector 读取 Gmail、把清洗后的消息导入本地 SQLite 问题队列、先执行确定性的清洗和分类、只把模型调用保留给 JSON-only 的消息理解和草稿字段生成，并支持 dashboard 审阅、客户审批与排队回复处理的时候。

Grade
D
Quality
61 / 100
Safety
Passed
GitHub stars
324

Unproven: rated by static analysis only, not yet compared head-to-head.

Our two independent classifiers differ on this skill's category, so treat the placement as provisional.

This rating describes the version of the repository we crawled; it may have changed since, so go by its current files.

View source on GitHubPrompthon-IO/agent-systems-handbook

Our review

Architecture
94 / 100
Maturity
Basic: a single SKILL.md
Security scan
Low-risk patterns
License
Not declared. Check the repository before reusing it.
Adoption
Adopted by 0 other repositories, in 0 collections
Scope
Repo-internal: written for the repository it lives in. Operates this repo's own customer-email-assist-starter example and scripts

What the scanner flagged

  • mentions secrets in text

Not checked yet

  • Not judged on the rubric yet (not a contender in its category)
  • No blind task eval yet
  • Sibling files (scripts, references) not fetched; security scan covers SKILL.md only

Better-rated skills in Ticket handling & responses

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