customer-support-agent
customer-support-agent is a Ticket handling & responses skill for AI agents, published by mastra-ai in the mastra repository on GitHub. Skillspace rates customer-support-agent D (68/100) and it passed the safety scan; a judge model has also reviewed it.
Authoring playbook for building agents that triage and reply to customer messages — support tickets, email inquiries, chat questions, refund requests, or product issues. Use this when the user wants an agent that handles inbound customer questions, drafts replies, escalates hard cases, summarizes tickets, or follows a support playbook.
- Grade
- D
- Quality
- 68 / 100
- Safety
- Passed
- GitHub stars
- 27,999
Placed #5 of 6 in the judged category final for Ticket handling & responses.
Our two independent classifiers differ on this skill's category, so treat the placement as provisional.
This rating describes the version of the repository we crawled; it may have changed since, so go by its current files.
Our review
- Architecture
- 100 / 100
- Maturity
- Basic: a single SKILL.md
- Security scan
- No issues found
- License
- Not declared. Check the repository before reusing it.
Judge review
Placed #5 of 6 in the judged category final for Ticket handling & responses.
- Trigger
90 90 - Instructions
88 88 - Specificity
83 83 - Safety
93 93 - Disclosure
66 66 - Maintenance
75 75
Detailed support-agent authoring template with a clean draft-vs-act boundary, but delivered as one long inline block.
Not checked yet
- Category is a classifier prediction; no model has read this skill yet
- No blind task eval yet
- Scope (portable / vendor / repo-internal) not assessed; only the top of each category is read for scope
- Sibling files (scripts, references) not fetched; security scan covers SKILL.md only
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