escalation-memo
escalation-memo is a Support operations & quality skill for AI agents, published by t0ddc3by in the claude-for-customer-success repository on GitHub. Skillspace rates escalation-memo C (70/100) and it passed the safety scan; the rating is based on static analysis only.
Create, update, or close a formal escalation record for any escalation type — technical (unresolved P1/P2), customer complaint, executive escalation request, or internal process failure. Distinct from risk-flag's escalation output: this skill manages the escalation lifecycle, produces stakeholder communications, and tracks resolution. Use when a customer issue exceeds normal support handling, when an executive stakeholder requests formal escalation, or when a risk-flag memo has been accepted and escalation needs to be formally opened and tracked.
- Grade
- C
- Quality
- 70 / 100
- Safety
- Passed
- GitHub stars
- 57
Unproven: rated by static analysis only, not yet compared head-to-head.
Our two independent classifiers differ on this skill's category, so treat the placement as provisional.
This rating describes the version of the repository we crawled; it may have changed since, so go by its current files.
Our review
- Architecture
- 81 / 100
- Maturity
- Structured: ships references or scripts
- Security scan
- No issues found
- License
- Not declared. Check the repository before reusing it.
- Adoption
- Adopted by 0 other repositories, in 0 collections
- Scope
- Portable: works in any project. Generic customer escalation memo process, configurable per company
Not checked yet
- Not judged on the rubric yet (not a contender in its category)
- No blind task eval yet
- Sibling files (scripts, references) not fetched; security scan covers SKILL.md only
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