support-operations
support-operations is a Support operations & quality skill for AI agents, published by ncklrs in the startup-os-skills repository on GitHub. Skillspace rates support-operations C (74/100) and it passed the safety scan; the rating is based on static analysis only.
Expert support operations guidance for customer service excellence. Use when designing ticket management systems, creating SLA policies, building support tier structures (L1/L2/L3), optimizing knowledge bases, defining severity levels and escalation procedures, implementing support metrics (CSAT, FRT, TTR, FCR), configuring support tool stacks, or building support-to-CS feedback loops. Covers Zendesk, Intercom, Freshdesk, and help desk best practices.
- Grade
- C
- Quality
- 74 / 100
- Safety
- Passed
- GitHub stars
- 34
Unproven: rated by static analysis only, not yet compared head-to-head.
Not launch-quality. It is graded C with a clean safety verdict, but our quality filters exclude it: it is a near-duplicate variant of another skill. So it is not in our launch-quality set, the skills our MCP server searches and recommends. How launch-quality is decided
This rating describes the version of the repository we crawled; it may have changed since, so go by its current files.
Our review
- Architecture
- 100 / 100
- Maturity
- Structured: ships references or scripts
- Security scan
- No issues found
- License
- Not declared. Check the repository before reusing it.
- Adoption
- Adopted by 0 other repositories, in 0 collections
- Scope
- Portable: works in any project. Generic support operations guidance for any customer-facing team
Not checked yet
- Not judged on the rubric yet (not a contender in its category)
- No blind task eval yet
- Sibling files (scripts, references) not fetched; security scan covers SKILL.md only
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