support-ticket-triager
support-ticket-triager is a Ticket handling & responses skill for AI agents, published by Amazon-Quick in the Amazon-Quick-official-catalog repository on GitHub. Skillspace rates support-ticket-triager C (70/100) and it passed the safety scan; the rating is based on static analysis only.
Classifies incoming support tickets by category, urgency, and complexity. Applies routing rules to assign teams, generates initial response drafts, and flags escalation candidates based on customer tier, issue severity, and Service Level Agreement (SLA) proximity. Use when asked to 'triage these tickets', 'classify support requests', 'route this ticket', 'prioritize the queue', 'which tickets need escalation', or 'auto-categorize support inbox'.
- Grade
- C
- Quality
- 70 / 100
- Safety
- Passed
- GitHub stars
- 45
Unproven: rated by static analysis only, not yet compared head-to-head.
This rating describes the version of the repository we crawled; it may have changed since, so go by its current files.
Our review
- Architecture
- 100 / 100
- Maturity
- Basic: a single SKILL.md
- Security scan
- Low-risk patterns
- License
- MIT-0
- Adoption
- Adopted by 0 other repositories, in 0 collections
What the scanner flagged
- mentions secrets in text
Not checked yet
- Not judged on the rubric yet (not a contender in its category)
- No blind task eval yet
- Scope (portable / vendor / repo-internal) not assessed; only the top of each category is read for scope
- Sibling files (scripts, references) not fetched; security scan covers SKILL.md only
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