Ticket Triage

Ticket Triage is a Ticket handling & responses skill for AI agents, published by wyre-technology in the msp-claude-plugins repository on GitHub. Skillspace rates Ticket Triage F (51/100) and it passed the safety scan; the rating is based on static analysis only.

Vendor-agnostic PSA ticket triage: priority determination, categorization, routing, and initial response practices applicable to Autotask, ConnectWise, HaloPSA, and other platforms.

Grade
F
Quality
51 / 100
Safety
Passed
GitHub stars
45

Unproven: rated by static analysis only, not yet compared head-to-head.

This rating describes the version of the repository we crawled; it may have changed since, so go by its current files.

View source on GitHubwyre-technology/msp-claude-plugins

Our review

Architecture
76 / 100
Maturity
Basic: a single SKILL.md
Security scan
Low-risk patterns
License
Not declared. Check the repository before reusing it.

What the scanner flagged

  • mentions secrets in text

Not checked yet

  • Category is a classifier prediction; no model has read this skill yet
  • Not judged on the rubric yet (not a contender in its category)
  • No blind task eval yet
  • Scope (portable / vendor / repo-internal) not assessed; only the top of each category is read for scope
  • Sibling files (scripts, references) not fetched; security scan covers SKILL.md only

Better-rated skills in Ticket handling & responses

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