ticket-triage
ticket-triage is a Ticket handling & responses skill for AI agents, published by sandbaseai in the sandbase-skills repository on GitHub. Skillspace rates ticket-triage C (70/100) and it passed the safety scan; the rating is based on static analysis only.
Triage and prioritize a support ticket or customer issue. Use when a new ticket comes in and needs categorization, assigning P1-P4 priority, deciding which team should handle it, or checking whether it's a duplicate or known issue before routing.
- Grade
- C
- Quality
- 70 / 100
- Safety
- Passed
- GitHub stars
- 112
Unproven: rated by static analysis only, not yet compared head-to-head.
This rating describes the version of the repository we crawled; it may have changed since, so go by its current files.
Our review
- Architecture
- 99 / 100
- Maturity
- Structured: ships references or scripts
- Security scan
- Low-risk patterns
- License
- Not declared. Check the repository before reusing it.
- Adoption
- Adopted by 0 other repositories, in 0 collections
- Scope
- Portable: works in any project. Generic support ticket triage and routing procedure
What the scanner flagged
- mentions secrets in text
Not checked yet
- Not judged on the rubric yet (not a contender in its category)
- No blind task eval yet
- Sibling files (scripts, references) not fetched; security scan covers SKILL.md only
Also published in 1 other repo
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