triage-ticket
triage-ticket is a Ticket handling & responses skill for AI agents, published by agentscope-ai in the agentscope-java repository on GitHub. Skillspace rates triage-ticket D (68/100) and it passed the safety scan; a judge model has also reviewed it.
First-response playbook for an inbound customer message — classifies the ticket, restates the issue, gathers missing context, and routes the reply.
- Grade
- D
- Quality
- 68 / 100
- Safety
- Passed
- GitHub stars
- 5,581
Placed #1 of 2 when judged against its near-duplicates in Ticket handling & responses.
This rating describes the version of the repository we crawled; it may have changed since, so go by its current files.
Our review
- Architecture
- 100 / 100
- Maturity
- Basic: a single SKILL.md
- Security scan
- No issues found
- License
- Not declared. Check the repository before reusing it.
Judge review
Placed #1 of 2 when judged against its near-duplicates in Ticket handling & responses.
- Trigger
85 85 - Instructions
85 85 - Specificity
78 78 - Safety
85 85 - Disclosure
85 85 - Maintenance
68 68
Concrete first-response playbook with clear classification and a concrete escalation threshold; identical to the other candidate here.
Not checked yet
- Category is a classifier prediction; no model has read this skill yet
- No blind task eval yet
- Scope (portable / vendor / repo-internal) not assessed; only the top of each category is read for scope
- Sibling files (scripts, references) not fetched; security scan covers SKILL.md only
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