csm-patterns
csm-patterns is a Support operations & quality skill for AI agents, published by serac-labs in the serac repository on GitHub. Skillspace rates csm-patterns D (69/100) and it passed the safety scan; the rating is based on static analysis only.
Build ServiceNow Customer Service Management — customer_account, customer_contact, sn_customerservice_case routing, service entitlements with usage decrement, and Customer Portal case submission widgets.
- Grade
- D
- Quality
- 69 / 100
- Safety
- Passed
- GitHub stars
- 76
Unproven: rated by static analysis only, not yet compared head-to-head.
Our two independent classifiers differ on this skill's category, so treat the placement as provisional.
This rating describes the version of the repository we crawled; it may have changed since, so go by its current files.
Our review
- Architecture
- 90 / 100
- Maturity
- Basic: a single SKILL.md
- Security scan
- No issues found
- License
- Apache-2.0
- Adoption
- Adopted by 0 other repositories, in 0 collections
- Scope
- Vendor-specific: built around one product. Building on ServiceNow Customer Service Management tables and portal
Not checked yet
- Not judged on the rubric yet (not a contender in its category)
- No blind task eval yet
- Sibling files (scripts, references) not fetched; security scan covers SKILL.md only
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