escalation-tree
escalation-tree is a Support operations & quality skill for AI agents, published by mohitagw15856 in the pm-claude-skills repository on GitHub. Skillspace rates escalation-tree D (68/100) and it passed the safety scan; a judge model has also reviewed it.
Design a support/incident escalation tree — who handles what, when it escalates, and to whom. Use when asked to design an escalation path, an escalation matrix, support tiers, an on-call escalation policy, or to fix 'tickets bounce around / nothing gets escalated in time'. Produces an escalation tree — tiers & ownership, severity definitions, time-based triggers, routing rules, contacts/roles, and the customer-communication cadence per level.
- Grade
- D
- Quality
- 68 / 100
- Safety
- Passed
- GitHub stars
- 1,187
Placed #1 of 6 in the judged category final for Support operations & quality.
Our two independent classifiers differ on this skill's category, so treat the placement as provisional.
This rating describes the version of the repository we crawled; it may have changed since, so go by its current files.
Our review
- Architecture
- 99 / 100
- Maturity
- Basic: a single SKILL.md
- Security scan
- No issues found
- License
- MIT
- Adoption
- Adopted by 0 other repositories, in 1 collections
- Scope
- Portable: works in any project. Generic support escalation tree design, any organisation
Judge review
Placed #1 of 6 in the judged category final for Support operations & quality.
- Trigger
92 92 - Instructions
90 90 - Specificity
85 85 - Safety
97 97 - Disclosure
82 82 - Maintenance
68 68
Crisp, template-driven escalation-tree builder with time-boxed triggers, role-based routing, and an explicit anti-pattern checklist.
Not checked yet
- No blind task eval yet
- Sibling files (scripts, references) not fetched; security scan covers SKILL.md only
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