service-desk
service-desk is a Support operations & quality skill for AI agents, published by cbrock84 in the headcount repository on GitHub. Skillspace rates service-desk D (61/100) and it passed the safety scan; a judge model has also reviewed it.
Runs the IT service desk — intake, triage, prioritization, escalation, knowledge, and the metrics that improve service rather than distort it. Use this to set up or fix a service desk, design ticket priority and escalation, reduce repeat contacts, structure a knowledge base, or work out why a desk hitting its targets still frustrates everyone.
- Grade
- D
- Quality
- 61 / 100
- Safety
- Passed
- GitHub stars
- 1,369
Placed #3 of 6 in the judged category final for Support operations & quality.
Our two independent classifiers differ on this skill's category, so treat the placement as provisional.
This rating describes the version of the repository we crawled; it may have changed since, so go by its current files.
Our review
- Architecture
- 94 / 100
- Maturity
- Basic: a single SKILL.md
- Security scan
- Low-risk patterns
- License
- Not declared. Check the repository before reusing it.
Judge review
Placed #3 of 6 in the judged category final for Support operations & quality.
- Trigger
84 84 - Instructions
63 63 - Specificity
88 88 - Safety
98 98 - Disclosure
84 84 - Maintenance
74 74
Sharp, tool-specific service-desk doctrine with concrete tier-boundary heuristics, though organized as essay-style principles rather than a procedure.
What the scanner flagged
- mentions secrets in text
Not checked yet
- Category is a classifier prediction; no model has read this skill yet
- No blind task eval yet
- Scope (portable / vendor / repo-internal) not assessed; only the top of each category is read for scope
- Sibling files (scripts, references) not fetched; security scan covers SKILL.md only
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