support-operations
support-operations is a Support operations & quality skill for AI agents, published by cbrock84 in the headcount repository on GitHub. Skillspace rates support-operations D (65/100) and it passed the safety scan; a judge model has also reviewed it.
Designs and runs the support function — channels, queues, routing, staffing, service levels, quality, and the metrics that show whether it is working. Use this to set up or fix support operations, choose channels, size a team, set or renegotiate service levels, reduce cost per contact, diagnose long queues or poor quality, or decide what to automate.
- Grade
- D
- Quality
- 65 / 100
- Safety
- Passed
- GitHub stars
- 1,192
Placed #4 of 6 in the judged category final for Support operations & quality.
This rating describes the version of the repository we crawled; it may have changed since, so go by its current files.
Our review
- Architecture
- 94 / 100
- Maturity
- Basic: a single SKILL.md
- Security scan
- No issues found
- License
- Not declared. Check the repository before reusing it.
- Adoption
- Adopted by 0 other repositories, in 0 collections
- Scope
- Portable: works in any project. Generic support-org design: channels, staffing, SLAs, quality.
Judge review
Placed #4 of 6 in the judged category final for Support operations & quality.
- Trigger
85 85 - Instructions
55 55 - Specificity
78 78 - Safety
97 97 - Disclosure
80 80 - Maintenance
62 62
Sound support-ops doctrine with real metrics and named tooling, but reads as principles rather than an actionable step-by-step process.
Not checked yet
- No blind task eval yet
- Sibling files (scripts, references) not fetched; security scan covers SKILL.md only
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